The Imperative of Explainable AI: Demystifying the Black Box

Without understanding the reasoning behind AI decisions, broad acceptance and trust in these technologies is not possible. Explainable AI (XAI) should make the inner workings of AI systems clear so that the user can understand why the machine makes a particular decision.

Artificial Intelligence (AI) has become an integral part of our lives. It is actually driving transformative changes in various industries. However, the lack of transparency and understandability in AI systems has emerged as a significant concern for users and organizations. Without understanding the reasoning behind AI decisions, widespread adoption and trust in these technologies will be challenging to achieve. That’s where the concept of Explainable AI (XAI) comes into play. XAI aims to shed light on the inner workings of AI systems and will be instrumental to it’s succes, just like User Experience (UX) fueled the growth of the web and apps. 

Understanding the Problem

The “black box” nature of AI has led to challenges and misunderstandings. For instance, at, a robotics company employing computer vision and AI for garden navigation, customers often struggled to comprehend the robot’s behavior. 

  • Why does my robot stop? (Because it saw group of flowers in the grass and decided not to mow them)
  • Why doesn’t my robot dock correctly? (Because you positioned the charging station in front of water hose which confuses the robot). 

While there were logical explanations for seemingly erratic actions, it required technical expertise to decipher them, making scalability impractical.

Similarly, ASAsense, a road quality mapping solution, faced the challenge of translating technical language into concrete insights that road maintenance professionals could easily grasp.

These examples highlight the pressing need for explainability to bridge the gap between AI systems and end-users.

Building the Bridge with XAI

Explainable AI involves integrating tools and interfaces that provide inherent clarity to end-users. By making AI thinking visible, such as’s AI view, users can understand how the system interprets various elements. Which then leads to informed human-machine interactions. In a business to business environment, ASAsense focusses on translating technical outputs into easily understandable road quality assessments, empowering professionals to take appropriate actions.

At Solvice, want to to take things a step further. The motivations behind certain planning decisions have been embedded in our APIs from the beginning. Today we are leveraging natural language interfaces and advanced AI, like Language Models (LLMs). These can be used to translate the technical output of our AI system into human understandable language, and have meaningful conversation about the output of the system. And this is an approach that can be broadly applied to many AI applications.

Real-World Examples and Implications

Prominent platforms like Bing have already taken steps towards explainability by showcasing the elements they consider when generating search results. They provide users with insights into the answer’s derivation. At Solvice explainability has been a core consideration from the outset. 

We provide reasoning behind complex decisions, such as planning or routing, reducing the burden on users and enabling smoother operations. Going forward, integrating LLMs into Solvice’s interface will take explainability to the next level, facilitating user-friendly explanations of AI-driven actions.

The Future of Explainable AI

While organizations experiment with AI, it is crucial not to overlook the end-user’s needs and understanding. Falling in love with the technology alone risks leaving users behind. Incorporating explainability from the start is key to ensuring AI’s success. By demystifying the black box, explainable AI empowers users to trust and embrace AI systems, fostering wider adoption and driving positive outcomes across industries.

We believe LLMs will play a crucial role in realizing XAI. It will do the AI application what user interface design has done to mobile applications.


In a world increasingly reliant on AI, achieving explainability is paramount. Just as UX revolutionized user interactions with the web and apps, XAI has the potential to make AI more accessible, transparent, and trustworthy. By making AI thinking visible, speaking the customers’ language, leveraging natural language interfaces, and utilizing AI itself to explain reasoning, organizations can build bridges of understanding. Bing and other pioneering platforms have already embraced explainable AI, but it is vital that the industry as a whole prioritizes explainability to ensure the user remains at the heart of AI development.


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