The Challenge

Rehabilitating elderly patients—in the comfort of their home

MoRe‑Life brings hospital-grade rehabilitation directly to the homes of elderly patients in Germany. Founded in 2020, the company delivers multidisciplinary rehabilitation, ranging from physiotherapy and ergotherapy to nursing and speech therapy, as well as psychology and doctors, to patients over 70 recovering from injury, surgery, or general decline of bodily function.

The rehabilitation is highly personalized to the patient’s needs and typically includes around 22 treatments per patient over several weeks. However, with currently over 120 patients undergoing treatment simultaneously and hundreds of weekly appointments across urban and rural areas, manual coordination has become a significant bottleneck.

“We need to schedule over 300 appointments every week across many disciplines. A human scheduler simply cannot do this.”
— JG, Co-Founder, MoRe‑Life

The Solution

Smart scheduling with Solvice AI

MoRe‑Life turned to Solvice to help plan and optimize schedules for its therapists. The AI-powered scheduling engine takes into account:

• Therapist qualifications
  
• Geographic locations of patients and therapists
  
• Individual patient therapy plans as well as an engaging variety of disciplines.
  
• Route optimization
  
• Preferences and constraints (e.g., ensuring the same therapist is planned in the following weeks)
  

One key capability was the ability to treat patients multiple times a week but never multiple times a day. A typical mathematical solver will automatically group appointments by the same exact location on the same day. Solvice is the only solution they found that could handle this level of recurring, non-overlapping complexity.

“Solvice delivered where other contenders failed and was the only service that solved for all of our optimization problem’s constraints.”

The Impact

Faster Planning. Smarter Routes. Greater Scalability.

Implementing Solvice has transformed the way MoRe‑Life approaches scheduling. What used to be a time-consuming, error-prone task, taking up to 10 hours of manual coordination per week, is now handled in just over two hours. The operations team can generate fully optimized schedules for over 120 patients with a clear objective to bring that number down below 30 minutes.

This leap in efficiency unlocks measurable gains across their organization:

• Scalable growth without growing the back office
  MoRe‑Life has been able to expand its patient base significantly without needing to hire additional planners or coordinators. The AI takes care of the heavy lifting, even as the number of patients, therapist disciplines, and geographic areas increases.
  
  
• Flexible work schedules for therapists
  With AI-powered planning, therapists now have the flexibility to define their workweek structures—such as rotating their day off each week—something nearly impossible to accommodate in manual scheduling. Solvice captures and respects these preferences automatically, making MoRe‑Life a more attractive employer in a competitive labor market.
  
  
• Higher schedule acceptance through explainability
  The introduction of automated scheduling required a cultural shift. Not every therapist was immediately convinced. To support adoption, MoRe‑Life will start using Solvice’s explainability features, which clearly communicate why certain scheduling or routing decisions were made. This transparency will build trust and help the team embrace the new system.
  
  
• Prepared for the next wave of optimization
  With the fundamentals in place, MoRe‑Life is already exploring advanced features like traffic-aware routing, real-time updates, and even live re-optimization. The groundwork laid by Solvice ensures they’re ready to take on the complexity of urban healthcare logistics without compromising on care quality.
  
  

“Solvice helps us operate at a scale that simply wouldn’t be possible with manual planning—and it supports both our coordinators and our therapists to focus on what is most important - ensuring the best possible patient outcomes.”
— JG, Co-Founder, MoRe‑Life

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Looking Ahead

Scaling smart healthcare with Solvice

MoRe‑Life continues to expand its services regionally and operationally. With the help of Solvice, they are exploring further use of explainable AI, live updates, and real-time routing. Their vision is not only to optimize rehabilitation logistics but eventually to bring the hospital into the patients’ homes.

“As soon as you want to scale to different cities and/or more patients, you need to involve optimization technology. If that is where you are headed, I suggest you reach out to the friendly and highly competent Solvice team to get you there.”

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The scheduling application for More Life was developed by Solvice Partner Ballistix digital who embedded the route optimization and scheduling API.