Skill-based dispatching ensures that only technicians or field workers with the appropriate certifications, licenses, or expertise are assigned to specific jobs. This prevents costly mismatches—like sending an unqualified technician for specialized HVAC repairs or electrical work—and eliminates the need for reassignments or delays.
Solvice's OnRoute API supports skill-based routing by matching job requirements with technician capabilities automatically. You can tag each job with required skills and certifications, and the optimization engine assigns only qualified personnel to those tasks. This approach reduces operational errors, improves first-time fix rates, and ensures compliance with industry regulations from the very first dispatch.